SUPPORT

Please contact us using the form below and allow 1-2 business days for your response.

HOW TO

What Materials Dose EB-Purse Cleaner work on

EB Purse Cleaner works on leather,nylon,suede, canvas,vinyl. Removes: stains, grease, oil, grime, dirt & much more.

What is EB Purse Cleaner made of?

Eb Purse cleaner is made of natural oils is 100% biodegradable.

How do I clean leather?

For Leather purses we suggest to use our sponge.

ORDERS

Track your order status with your Order # or Tracking number

(Based on current processing times, please allow up to 1 business day for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships from our warehouse.

Thank you for your patience.

How can I track my package?

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment's progress until the package is delivered to your door

How do I cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! If your order was shipped, unfortunately we can't cancel your order, if it wasn't shipped we will be able to refund your money (refunds can take up to 5 business days), please email us at CustomerService@ebkicks.com

Can I Change The Shipping Address After | Have Placed My Order?

If after placing your order, you want to change any details in your shipping address, you will need to email us right away customerservice@ebkicks.com with your order number, and the details you need to change or add. You must do this within 1 hour from ordering. After that time it may be too late to make the change for you and you will have to contact your local post office to arrange pick up. WE WONT BE RESPONSIBLE TO PAY FOR SHIPPING.

SHIPPING

Standard Domestic Shipping

3 -7 Business Days**

International Shipping

8 - 25 Business Days**

What Shipping carrier do you use

For Domestic and International orders, we use USPS, UPS  or FEDEX.